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Ely Cleaning Services Ltd-
Terms & Conditions

 

Payment Terms

  • Ely Cleaning Services Ltd reserves the right to suspend regular cleaning services if fortnightly payments are not made.
  • Payment is requested on the day of the cleaning session, upon completion.
  • Accepted payment methods:
    • Cash upon completion
    • Cheque payable to “Ely Cleaning Services Ltd” (a cheque guarantee card is required; the client is responsible for any bank/legal charges for dishonoured cheques)
    • Bank transfer: Lloyds Bank, Ely Cleaning Services Ltd, Sort Code: 30-64-79, Account Number: 37773468 (please include your reference)
  • Late payments may incur a 20% late payment fee.
  • Accounts unpaid after 30 days may be passed to a collections agency, with a 35% collection charge added to the invoice.
  • All payments must be made in GBP (£).

Service Scope

  • Ely Cleaning Services Ltd provides:
    • Carpet cleaning & rug cleaning
    • Upholstery & sofa cleaning
    • Car upholstery cleaning
    • Domestic cleaning, regular home cleaning, and spring cleans
    • End of tenancy cleaning, after-party cleaning, and after builders cleaning
  • All work is performed at the client’s premises.
  • Services exclude anything not specifically agreed, e.g., exterior windows, curtains, ovens, laundry, gardens, unless explicitly included.

Client Responsibilities

  • The client must provide cleaning materials and equipment, unless otherwise agreed. If Ely Cleaning Services Ltd provides its own materials, the client will be charged accordingly.
  • All equipment supplied by the client must be safe and in full working order.
  • Clients must provide any special instructions for alarm systems, keys, or access.
  • Ely Cleaning Services Ltd is not responsible for activating/deactivating alarms or issues arising from faulty client equipment.

Cancellation & Rescheduling

  • 48 hours notice is required for cancelling or rescheduling:
    • End of tenancy cleaning
    • One-off / spring cleaning
    • After builders cleaning
    • Carpet or upholstery cleaning
  • Cancellation less than 48 hours will incur a 40% cancellation fee.
  • Lock-outs, no one home to let cleaners in, or lack of water/power may also incur a 40% fee.
  • For regular cleaning sessions:
    • Weekly: 4 free cancellations in 6 months
    • Fortnightly: 2 free cancellations in 6 months
    • Monthly: 1 free cancellation in 6 months
  • Less than 24 hours notice or exceeding allowance incurs a 100% charge of the service price.

Duration & Delays

  • End of tenancy cleaning may take double the time of general cleaning.
  • After builders, after-party, or neglected homes may take up to three times longer.
  • Delays caused by the client (e.g., late access) may incur an additional charge of £30 per hour per cleaner.

Liability & Damage

  • Clients must report breakage, damage, theft, or poor service within 24 hours via email or letter.
  • Ely Cleaning Services Ltd is not responsible for:
    • Fragile or highly valuable items (cash, jewellery, art, antiques, sentimental items)
    • Inconsistencies in carpet appearance due to wear, tear, or sunlight
    • Stains not fully visible before cleaning
  • Minimum call-out charge: £50.
  • Extra charges:
    • Pets hair, smell: +40%
    • Flood water extraction: +40%
    • Additional parking/congestion charges may apply

Insurance & Claims

  • Ely Cleaning Services Ltd has Public and Employer’s Liability insurance.
  • Excess: £350 (£150 client, £200 Ely Cleaning Services Ltd).
  • Claims must be reported within 24 hours via email or letter.
  • Insurance does not cover appliances or items that may break or stop working unless caused by our operatives.
  • Ely Cleaning Services Ltd will attempt repairs or reimburse via insurance if damage is proven.

Termination & Referral

  • Regular cleaning can be terminated with 14 calendar days’ notice specifying the last cleaning date.
  • Clients agree not to hire cleaners introduced by Ely Cleaning Services Ltd after termination; referral fee applies: £900 if breached.

Governing Law

  • These terms are governed by the laws of the United Kingdom.
  • Clients agree to the exclusive jurisdiction of UK courts.
  • Ely Cleaning Services Ltd reserves the right to amend terms without prior notice.